Refund Policy

Refund Policy for Teft Logistics LLC

Effective Date: February 2025

At Teft Logistics LLC ("Teft Logistics," "we," "our"), we strive to provide reliable and efficient transportation services for goods and valuables. We understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be requested and processed.

By using our services, you agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

Refunds may be requested under the following circumstances:

a) Service Cancellations

• Cancellation Before Pickup: If you cancel your service before we have dispatched our team for pickup, you may be eligible for a full refund minus a processing fee, which will be outlined at the time of booking.

• Cancellation After Pickup: If you cancel the service after we have already picked up the goods, no refund will be issued. However, we may assess the situation and provide a partial refund if applicable, depending on the nature of the cancellation and the distance already traveled.

b) Service Failure

• If Teft Logistics fails to deliver your goods within the agreed-upon timeframe or fails to meet the agreed-upon service terms (excluding delays due to circumstances beyond our control, such as weather, natural disasters, or other force majeure events), you may be eligible for a refund or partial refund, depending on the extent of the failure.

• Damaged Goods: If your goods are damaged during transportation, you may be eligible for a refund or compensation, subject to the terms of our liability and insurance policies.

c) Incorrect Charges

• If you are charged an incorrect amount for services (such as an overcharge or billing error), you may request a refund for the difference. Refunds will be processed based on the corrected charges.

2. Non-Refundable Situations

The following are not eligible for a refund:

• Late Deliveries Due to Force Majeure: Teft Logistics is not liable for delays caused by circumstances beyond our control, such as natural disasters, traffic delays, weather conditions, or acts of government.

• Incorrect Information Provided by the Customer: If the customer provides inaccurate information about the goods being transported (such as size, weight, or destination), no refund will be issued.

• Prohibited Items: If prohibited or illegal items are found in the shipment, no refund will be issued, and additional charges may apply for the disposal or return of the items.

• Partial Deliveries: If your shipment is partially delivered, refunds will not be issued unless the failure to deliver was due to an error on our part.

3. Refund Process

To request a refund, you must:

1. Contact Us: Notify us within [insert number of days, e.g., 7 days] of the event that led to the refund request. Please include the following information in your request:

   • Booking number or order ID

   • Description of the issue

   • Any relevant documentation (e.g., photographs of damaged goods, tracking information)

2. Review: Once we receive your refund request, our team will review the situation and determine whether a refund is warranted based on the circumstances outlined in this policy.

3. Refund Issuance: If a refund is approved, it will be processed to the original payment method used. Refunds may take up to [insert number of business days, e.g., 7-10 business days] to be reflected in your account, depending on your bank or payment provider.

4. Exceptions

Refund requests may be subject to additional terms, depending on the specific circumstances or service agreements in place with the customer. These terms will be clearly communicated at the time of booking or service cancellation.

5. Contact Information

If you need to request a refund or have any questions about this Refund Policy, please contact us at:

Teft Logistics LLC
[Insert Address]
Phone: [Insert Phone Number]
Email: [Insert Email Address]

This Refund Policy is designed to provide a clear and fair process for customers of Teft Logistics LLC. Please ensure you review this policy before using our services to fully understand the circumstances under which refunds are granted.